KORA Privacy Policy

KORA Technology with its registered office at Addis Ababa, Bole, Woreda 02, House No. 141. which is defined as (“KORA”, “we”, “us” or “our”) collects information about you when you use our mobile applications, websites, call-centre and other products and services (collectively, the “Services”) and through other interactions and communications you have with us. 

This privacy policy sets out the basis on which any information, including any personal data, we collect from you, or you provide to us, will be processed by KORA. Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this privacy policy.

1. Scope and Application

This privacy policy (this “privacy policy") applies to persons anywhere in the world who access or use our Services (“Users”) as well as to drivers, partner transportation companies, or any other persons who use the KORA platform under license (collectively “Captains”).

2. Collection of Information

Information You Provide to Us

We collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: your name, email address, phone number, postal address, profile picture, payment method, financial and credit card information, and other information you choose to provide.

Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.

Information We Collect Through Your Use of Our Services

When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, post code, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information, “Personal Data”).

We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.

Information We Collect From Other Sources

We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example:

• If you choose to link, create, or log in to your KORA account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
• If your employer uses one of our enterprise solutions, we may receive information about you from your employer.
• When you request on demand services, our Captains may provide us with a User rating after providing services to you.
• If you also interact with our Services in another capacity, for instance as a Captain, we may combine or associate that information with Personal Data we have collected from you in your capacity as a User or rider.

3. Use of Personal Data

We may use Personal Data which you provide to us or we collect from you to:

• Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Captains, develop safety features, authenticate users, and send product updates and administrative messages;
• Perform internal administration and operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
• Send or facilitate communications (i) between you and a Captain, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals or invites;
• Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of KORA and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
• Notify you about changes to our Services;
• Allow you to participate in interactive features of our Services;
• Keep our Services safe and secure; and
• Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

4. Storage and Transfer of Personal Data

To preserve the integrity of our databases, to carry out on-going Services on your behalf, for research, analytics and statistics purposes and to ensure compliance with applicable laws and regulations, we retain Personal Information and Demographic Information submitted by Users and Captains for a reasonable length of time. KORA is not responsible for the accuracy of the information you provide, and will modify or update your Personal Information in our databases upon your request. If required by law or at your request, we will erase or archive from active use your Personal Information. By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Services or otherwise to KORA may be used by KORA in accordance with applicable laws, this privacy policy and our customer terms of use.

5. Sharing of Personal Data

We may share Personal Data which we collect about you as described in this privacy policy or as described at the time of collection or sharing, including as follows:

Through Our Services

We may share your Personal Data:

• With Captains to enable them to provide the Services you request. For example, we share your name and pickup and/or drop-off locations with Captains;
• With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
• With third parties with whom you choose to let us share your Personal Data, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and
• With your employer (or similar entity) and any necessary third parties engaged by us or your employer, if you participate in any of our enterprise solutions.

6. Other Important Sharing

We may share your Personal Data;

• With KORA subsidiaries and affiliated entities;
• With vendors, consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on our behalf or to perform any contract we enter into with them;
• In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
• With law enforcement officials, government authorities, or other third parties to enforce or apply our Terms of Service, to investigate potential breaches or if we believe your actions are inconsistent with our Terms of Service, or to protect the rights, property, or safety of KORA or others;
• With third parties in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
• If we otherwise notify you and you consent to the sharing; With third parties in an aggregated and/or anonymized form which cannot reasonably be used to identify you

7. Your Choices

Marketing and Opting Out

KORA provides Users and Captains the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. You have the option to ask us not to process your Personal Data for marketing purposes and to remove it from our database, to not receive future communications or to no longer receive our Services.

Access to Information

The Acts give you the right to access information held about you. Your right of access can be exercised in accordance with the Acts. Any access request will be subject to a fee of Euros 6.35 (or equivalent in local currency at prevailing exchange rates) to meet our costs in providing you with details of the information we hold about you.

Changes to this Privacy Policy

We may change this privacy policy from time to time. If we make significant changes in the way we treat your Personal Data, or to the privacy policy, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review this privacy policy for the latest information on our privacy practice.

9. Applications permissions 

   1. We are using the following permission set for only input purposes. These permissions are not used to store any type of personal information from the user.

      android.permission.CAMERA

      android.permission.READ_PHONE_STATE

      android.permission.GET_ACCOUNTS,

      android.permission.READ_CONTACTS

      Above authorizations are utilized distinctly to catch data from the camera, perused telephone state, and read contact for perusing contact subtleties for a crisis call. Information of client taking under authorization is appropriately secure and under law of google consents.

      We are using the following permission set for only input purposes. These permissions are not used to store any type of personal information from the user.

      android.permission.CAMERA

      android.permission.READ_PHONE_STATE

      android.permission.GET_ACCOUNTS,

      android.permission.READ_CONTACTS

      Above authorizations are utilized distinctly to catch data from the camera, perused telephone state, and read contact for perusing contact subtleties for a crisis call. Information of client taking under authorization is appropriately secure and under law of google consents.

   2. Location Permission Declaration:

      1) ACCESS_FINE_LOCATION

      2) ACCESS_COARSE_LOCATION

      3) ACCESS_BACKGROUND_LOCATION

      ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION

      Above permission is used for access location after allowing the user for accurate delivery of the product to door of customer. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources. we ensure to the customer for safe and accurate delivery with privacy taking under an authorization is appropriately secure and under the law of google consents.

      ACCESS_BACKGROUND_LOCATION

      Above the location background, permission is used for tracking on the user side. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources taking under an authorization is appropriately secure and under the law of google consents.

10. Information Collected while Using the Application While using our application

            While using our application, in order to provide features of our application, we may collect, with your prior permission:

• Information regarding your location
• Information from your Device’s phone book (contacts list)
• Information from your Device's Files(Images)

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device. You can     enable or disable access to this information at any time, through Your Device settings

• Information from your Device’s phone book (contacts list)

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device. You can enable or disable access to this information at any time, through Your Device settings.

• Information from your Device's Files(Images)

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device. You can enable or disable access to this information at any time, through Your Device settings.

Types of Data Collected Personal Data While using Our Service,

We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data
  • SMS for one-time verification
  • Files - Images, Documents.

SMS permission is needed for one-time verification of the user's mobile number. When we log in to the application with the mobile number, we need OT for verifying the user identity. Images are required to verify the documents like id proof of the client.

In android permission please add >>>>> android.permission.FILES_IMAGE

11. Information we collect

• The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device

12. Usage of Data collected

• We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device. You can enable or disable access to this information at any time, through Your Device settings.

13. Usage Data

• Usage Data is collected automatically when using the Service.
• Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
• When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
• We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
• IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the terms mentioned in this Privacy Policy and agree to be bound by them for as long as they continue to either use the App or avail Services of the Company.

15. Contact Information

    We welcome your comments regarding this privacy statement at the contact address given at the App. Should there be any concerns about contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address the same.

    The terms in this Policy may be changed by us at any time. Should you have concerns regarding this Policy or the Services that we offer, please feel free to write to us.

    IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the terms mentioned in this Privacy Policy and agree to be bound by them for as long as they continue to either use the App or avail Services of the Company.

16. Security Precautions

Your KORA profile is password-protected so that only you and authorized KORA employees have access to your account information. KORA staff will never proactively reach out to you and ask for any personal account information, including your password.

KORA makes every effort to ensure that your Personal Data is secure on its system. KORA has staff dedicated to maintaining our privacy policy as set forth herein and other privacy initiatives, periodically reviewing Web security and making sure that every KORA employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, KORA cannot guarantee the security of any Personal Data you transmit to us, and you do so at your own risk. If You have any further questions on this issue, refer to our customer terms of use. To the extent permitted by applicable law, KORA expressly disclaims any liability that may arise should any other individuals obtain the Personal Data you submit to KORA.

16. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website and the Services we provide. By accessing and browsing our website, you are agreeing to our use of cookies.

Notice to Kora Technology customers

If you are accessing or using products or services provided by Kora Technology, this section applies to you.

KORA has been engaged by Kora Technology to provide certain services in support of its business. As a result, KORA may be required to receive, store, generate or otherwise process your personal data on behalf of Kora Technology and to enable you to access or use the products or services provided by Kora Technology. 

To the extent that KORA does receive, store or otherwise process your personal data in connection with its provision of services to Kora Technology, it does so solely on behalf of Kora Technology which is responsible for determining the purpose and means of that processing and not for any other purpose. To the fullest extent permitted under applicable laws, including the applicable data protection laws, KORA shall have no liability under or in connection with the receipt, storage or otherwise processing of your personal data in connection with KORA’s provision of services to Kora Technology.

Each time you access or use the products or services provided by Kora Technology or provide us with information, by doing so you accept and consent to the practices described in this notice.

17. Contact Us

If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how KORA processes your personal data, please contact us at privacy@kora.et.